IELTS test and automated call centre response?

At the end of a lesson today, one of my students asked me to help her ring an airline that she had booked tickets with, and was unsure about doing it. Calling people on the phone is notoriously hard as there is no body language to use to help you understand what is happening in the interaction. As I have lived and worked in a foreign country myself, I know exactly how hard this is. So I helped her make the call and press 2 for the extension she required. Only to be cut off, three times. It got me thinking, maybe IELTS should have in their listening test, a genuine call centre automated reply and the students have to choose which button to press. It's actually something that if they are living and working in an English speaking country, it is a life skill they need.


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